Right click them and group them together.Īdd in the customer comments so you can see exactly where to improve. Note the customer satisfaction from 1 to 10 at each point in the journey.Ĭreate the emojis by going to Home > Insert > Shapes, and insert a curved line and a circle together, to make a face. Then add in the areas and process steps for each area that a customer will go through: It also allows us to find areas to improve, what features to deliver next, or where to focus our project on.įirst setup the general framing and colours on your sheet: With all this it gives you a complete customer picture. Each rating is given a nice “emoji” icon (Happy or Sad), and a few notes on what the customer said at that point. Customer journey map template by Inspiware is an editable PowerPoint slide that you can modify and customize to the needs of your situation. It notes the different areas (such as customer service points, digital apps or web pages) that a customer will travel through, the different process steps in each area, then rates their experience at each point from 1 to 10. How to Make a Customer Journey Map in ExcelĪ Customer Journey Map is a brilliant way to discover pain points in your customer’s journey, as they buy your product or service.
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